🐾 FAQs 🐾
How do I track my order?
You can easily track your order here on our site using your order number and email. We will email your tracking information as soon as your order has shipped. For US orders you will be provided with a USPS tracking number. You will also receive a tracking number for international orders. International orders are shipped via e-packet and the last mile carrier will vary depending on the country the order is being shipped to. Usually you will receive the tracking number one day after we have shipped your order.
Will your collars fit my dog?
Yes. Our collars fit almost all dogs. We offer sizes ranging in neck size from 5.5 inches for small dogs and cats and up to 27.5 inches for larger dogs. All collars are adjustable as well. Please check the size chart on the product page before ordering.
What if I typed the wrong info for my dog collar?
Please contact us right away so we can change that for you before we start the order.
What payment methods do you accept?
We accept all major credit and debit cards ( VISA, MasterCard, Discover, AMEX ), PayPal, and Google payments. We do not accept personal checks, money orders, direct bank transfers, or cash on delivery.
How secure is my online order?
When purchasing online using your credit card, all of your information is entered into a SSL secure web page. Your information is then SSL-encrypted and sent directly to our credit card provider's network, where your card and transaction is authorized and approved. Your credit card information is not stored on our servers.
How do I change or cancel my order?
Please contact us right away so we can make any changes before we start your order. We reserve the right at any time after receipt of the order to accept or decline the order, or any portion thereof, in our sole discretion, even after the Customer receives an order confirmation or after the credit card has been authorized. If the credit card has already been authorized for the purchase and the order is canceled, we will issue a credit to the original method of payment.
Please note that any orders that have already been packed or shipped cannot be cancelled.
When will my order arrive?
Processing time is 1-5 business days. In rare occurrences may take longer.Once the order has shipped, we will email your tracking information on the next day as tracking information generally becomes available 24 hours after we have shipped the order. After processing US orders usually take between 7 and 15 business days to arrive at their destination but can take longer from time to time. International delivery usually takes about 7–21 business days. We are not responsible for delays caused by the customs department in your country. You can easily track your order here on our site using your order number and email. We will email your tracking information as soon as your order has shipped. For US orders you will be provided with a USPS tracking number. You will also receive a tracking number for international orders. International orders are shipped via e-packet and the last mile carrier will vary depending on the country the order is being shipped to.
How do I set my shipping address?
Since our website and service are based on English, all the information that you typed in is required to be English input method, including punctuations. If certain letters of your address contain Non-English letters, you are advised to use the similar English ones instead. For example, you may change letter "?" to "c".
Can I change my shipping address after placing an order?
Please be advised that your shipping address cannot be revised after the order has been processed or shipped.
Can I use several discount codes in one order?
Promotion and discount codes cannot be used in conjunction with other promotions and discounts unless stated otherwise.
What Do I Do If I Have Missing Items In My Order?
If something is still missing, please contact us immediately.
Are there any exchange rates?
All of our transactions are based in US Dollars. If your credit card is based in another currency, your order total will be calculated in accordance with the daily exchange rate of the date your card issuer processes the transaction.
SHIPPING AND CUSTOMS
When will my order be processed?
All orders are shipped within 5 business days of the order being placed. After processing orders usually take between 7 and 15 business days to arrive at their destination but can take longer from time to time. International delivery usually takes about 7–21 business days. We do apologize that shipment delay may occur if the shipment requires Customs clearance or inspection, or transportation delay caused by carrier service.
Will I be charged with customs and taxes?
The prices displayed on our site are tax-free in US Dollars, which means you may be liable to pay for duties and taxes once you receive your order.
Import taxes, duties and related customs fees may be charged once your order arrives to its final destination, which are determined by your local customs office.
Payment of these charges and taxes are your responsibility and will not be covered by us. We are not responsible for delays caused by the customs department in your country. For further details of charges, please contact your local customs office.
How do I return an item?
If you are not happy with your purchase and wish to return an item, please contact us within 30 days from receiving your order. Please provide your order number as well as the reason for your return. Our customer service team will review the return request and will send further instructions if the return is approved.
For a list of final sale items, please see our Returns Policy. All returns must be in original condition with packaging intact.
Will shipping be covered for my returns?
We will cover all return shipping costs if wrong item was received or item received was damaged upon receipt. If you ordered wrong item you will be responsible for return shipping.
What if the item(s) I received are defective/incorrect/damaged?
Please contact us within 7 days from receiving your order if you received merchandise that is incorrect, missing, and/or defective. Please include your order number, photographs of the item(s) and all related references upon receiving your package. We will do our very best to resolve your case as soon as possible.
How long is the returns process?
Processing returns may take up to 14 business days from the day we receive your return. We will email you to confirm once your return has been processed.
When will I receive my refund?
All refunds will be credited to your original form of payment. If you paid by credit or debit card, refunds will be sent to the card-issuing bank within 7-10 business days of receipt of the returned item or cancellation request. Please contact the card-issuing bank with questions about when the credit will be posted to your account.
If you haven't received a credit for your return yet, here's what to do: Contact the bank/credit card company. It may take some time before the refund is posted to your account.